89db Privacy Policy

This privacy policy describes how your personal information is processed when you use any service on the 89db platform — casino, sports betting, deposit and withdrawal, and customer support. By using the site, you are considered to have agreed to the terms of this policy. To read the full terms of use, please see our Terms and Conditions.

This policy applies only to the 89dbapp.cam domain. Third-party websites, payment gateways, and game providers have their own privacy policies, for which 89db is not responsible.

1. What Information Is Collected

89db collects the minimum information necessary to provide its services. This information falls into two main categories:

1.1 Information You Provide Directly

• Name, date of birth, and National ID or passport details (for account verification)
• Mobile number and email address
• Payment information — such as bKash, Nagad, or Rocket numbers and bank account details
• Messages sent to us via live chat or email for support

1.2 Automatically Collected Information

• IP address, browser type and version
• Device information: operating system, screen resolution
• Time spent on the site, pages visited, and click patterns
• User preferences and behaviour collected through cookies and session tokens

2. Purpose of Data Collection

The collected information is used for the following purposes:

2.1 Account Management and Security

Your information is used to create new accounts, verify identity (KYC), ensure login security, and prevent unauthorised access. Age verification is also part of this process — 89db only operates accounts for users aged 21 or above.

2.2 Processing Financial Transactions

Payment information is used to process deposit and withdrawal requests and to maintain accurate payment records. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000; a record of each transaction is kept securely.

2.3 Customer Support

When providing 24/7 support via live chat and email, relevant information is used to understand the context of your issue. This support is available in both Bengali and English.

2.4 Ensuring Responsible Gaming

Activity data is analysed to detect unusual betting patterns and to alert users where problematic behaviour may be present. 89db is committed to protecting all users under its Responsible Gaming policy.

2.5 Site Improvement and Analytics

Anonymous statistical data is used to improve the user experience and to identify technical issues. No individual's identity is linked to this analysis.

3. Data Storage and Security

89db uses SSL encryption to protect data during transfer. Sensitive data stored on servers — such as passwords and financial details — is kept in encrypted form.

• Passwords are never stored in plain readable form — only hashed form is used.
• Payment information is transmitted only through verified payment processors.
• OTP-based verification is used to access account information.
• Data backups are taken regularly and stored in a secure location.

The data retention period depends on applicable legal requirements. Financial records may be retained for a necessary period even after an account is closed.

4. Sharing Information with Third Parties

89db does not sell your personal information or transfer it to third parties for commercial purposes. However, necessary information is shared with certain trusted partners to operate the service:

4.1 Payment Processors

Only relevant financial information is shared with the respective payment providers to complete transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely for transaction verification.

4.2 Identity Verification Services

Necessary information may be shared with accredited identity verification agencies to complete the KYC (Know Your Customer) process. This process is conducted under strict confidentiality agreements.

4.3 Legal Obligations

If disclosure of information is required under applicable law in Bangladesh or by court order, information may be disclosed to the relevant authorities. In such cases, you will be notified in advance where possible.

5. Cookie Policy

Cookies are used on the 89db website. Cookies are small text files stored in your browser that help improve your experience on the site.

5.1 Types of Cookies Used

• Essential Cookies: Required to keep login sessions active and to manage security tokens. Without these, the site will not function properly.
• Functional Cookies: Store language preferences, display settings, and game selection history.
• Analytics Cookies: Anonymously track which pages are visited most and where users encounter difficulties.

5.2 Cookie Controls

You can disable cookies at any time from your browser settings. However, disabling essential cookies may mean that some site features — such as staying logged in or completing payments — may not work correctly.

6. Your Rights

As a registered user of the 89db platform, you have the following rights:

• Right of Access: You can request a copy of the information stored about you.
• Right to Rectification: You can request that incorrect or incomplete information be corrected.
• Right to Erasure: You can request that your information be deleted in certain circumstances, though some data may need to be retained due to legal obligations.
• Right to Object to Processing: You can object to your information being used for marketing purposes.
• Right to Data Portability: You can request certain information in a structured, readable format.

To exercise these rights, please contact us at the email address given in the contact section below. After receiving your request, we will complete the necessary verification and respond within a reasonable time.

7. Protection of Children and Minors

All services on 89db are strictly for persons aged 21 or above. If anyone under the age of 21 attempts to create an account, it will be closed as soon as it is identified and the associated information will be securely deleted.

If a parent or guardian suspects that their minor child has created an account on this site, please contact customer support immediately. The account will be investigated promptly and necessary action will be taken.

8. Third-Party Sites and Services

The 89db platform uses software from various game providers including Pragmatic Play, PG Soft, JILI, and Evolution. These providers operate games from their own servers and their own data policies apply. Where 89db shares information with a game provider, only the minimum data required to manage the game session — such as a session ID — is used.

If the site contains any external links, 89db is not responsible for the privacy policy of those destinations.

9. Policy Changes

This privacy policy may be updated from time to time due to business needs, technical changes, or legal obligations. If any significant change is made:

• The "Last Updated" date at the top of the page will change.
• For significant changes, a notification may be sent to your registered email or mobile number.
• Continued use of the site after changes are made will be considered as your acceptance of the updated policy.

To learn more about our services, platform rules, and user rights, you can read our About Us page.