89db FAQ — Mobile, Deposit, Verification and Withdrawal

On Android, open 89db's site in Chrome, then select "Add to Home screen" from the browser menu. On iPhone, open Safari, tap the Share button, then tap "Add to Home Screen". This lets you open the site directly like an app — no separate installation needed.

Yes, the 89db app is available for both Android (APK) and iOS. The apps are available through official channels. It is best not to download from third-party sites or unfamiliar links — those may not be safe.

If the connection drops, the result of any active round or bet is settled automatically by the server. When you log back in, your balance will show the updated amount. Results of active spins or bets in live casino or slot games are recorded in the system, so you will not lose any money. For a stable connection, use Wi-Fi or 4G.

On Android in Chrome: go to Settings → Privacy and security → Clear browsing data → select Cached images and files, then tap "Clear data". On iPhone in Safari: go to Settings → Safari → Clear History and Website Data. Then refresh the page. In most cases the 89db page will return to normal speed.

89db runs smoothly on Android 8.0 or later and iOS 13 or later. Smartphones or tablets with 2 GB RAM or more give the best experience. The site also works fully on desktop in Chrome, Firefox, or Edge.

First make sure you have entered your username and password correctly. If the problem continues, clear your browser cache and refresh the page. If you have forgotten your password, use the "Forgot password?" option on the 89db Login page. If the issue still does not resolve, contact live chat directly.

89db currently accepts deposits via bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount for all methods is ৳500.

For any game — slots, live casino, or cricket betting — the minimum deposit at 89db is ৳500. This rule applies to all deposit methods. There is also a chance to receive a 100% welcome bonus on your first deposit, up to ৳15,000.

Log in to your 89db account, go to the Deposit section, and select Nagad. Send money to the number shown using the Nagad app or by dialling *167#. Submit the transaction ID correctly — without it your deposit cannot be verified. The minimum amount to send is ৳500.

In most cases a deposit is added to your balance within a few minutes. If it has not appeared after some time, check the SMS confirmation from your bank or mobile wallet. Contact 89db live chat support with your Transaction ID and it will be resolved quickly. If you sent money to the wrong number, contact the relevant wallet service directly.

Yes, the 100% bonus applies to your first deposit regardless of whether you use bKash, Nagad, Rocket, or bank transfer, up to ৳15,000. Example: deposit ৳1,000 and you get ৳1,000 as a bonus, making your total balance ৳2,000. Before withdrawing the bonus, you must complete wagering of ৳1,000 × 25 = ৳25,000.

Processing time for bank transfers may vary depending on the bank. If you contact 89db support with the transfer reference number and a screenshot of your bank statement, verification will be done faster. bKash, Nagad, or Rocket deposits are generally processed more quickly.

For identity proof, a National ID (NID), birth registration certificate, or valid passport is accepted. A utility bill or bank statement may also be requested for address verification. Upload a clear photo or scanned copy of the document — blurry or damaged images will not be accepted.

The main reasons for verification are to ensure account security and to prevent participation by minors (under 21). It also protects your account from hacking or unauthorised use. In line with the responsible gaming policy, confirming the identity of every member is an obligation for 89db.

A verification request typically comes before the first significant withdrawal or if unusual activity is detected on the account. Completing verification at the time of registration avoids any delay on future withdrawals.

Yes, the name on your 89db account, your NID, and the bKash/Nagad/Rocket or bank account used for transactions must all match. Withdrawal requests from a wallet where the name does not match may be rejected. Make sure to register your account with the correct name from the start.

If the documents are clear and complete, the 89db team completes verification promptly. You will be notified by email or notification once verification is done. If the submitted documents are unclear or suspicious, additional information may be requested, which can take longer.

No. Only one 89db account can be opened against a single NID or identity document. Attempting to use multiple accounts may result in all accounts being suspended and the balance being forfeited. See the terms and conditions page for full details.

The minimum withdrawal amount at 89db is ৳1,000. This limit is the same for all methods — bKash, Nagad, Rocket, and bank transfer. After a request is made, the money typically arrives within 15 minutes to 2 hours.

For any mobile wallet — bKash, Nagad, or Rocket — the money usually arrives within 15 minutes to 2 hours after submitting the withdrawal request. The process is faster when the account is verified and the names match.

Yes, but for the welcome bonus you must complete 25x wagering first. Example: if you receive a ৳1,000 bonus, you must place a total of ৳1,000 × 25 = ৳25,000 in bets. After that, the winnings can be withdrawn just like your regular balance. Wagering conditions for other promotions may differ.

Yes, 89db's withdrawal service is available 24 hours a day, 7 days a week. Withdrawal requests can be made on Fridays, Saturdays, or public holidays. Under normal conditions the process completes within 15 minutes to 2 hours.

A "Pending" status means the request is being processed. It usually completes within 15 minutes to 2 hours. If it takes longer than that, contact 89db live chat with your transaction ID. If your account verification is not complete, there may be additional delays.

No. According to 89db policy, withdrawals can only be made to a wallet or bank account registered in the member's own name. Withdrawal requests to a third party's account will be cancelled automatically. This is done to protect your money.